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Posted on June 3, 2013 by
This new feature helps to bill end-users more precisely. That means - at the beginning of the call when customer hears the response of the called party he must press ‘Pound’ key (#) to start two - way conversation and launch billing counter. Before pressing ‘Pound’ key customer can only hear the called party, but not able to talk by himself because the called party can’t hear him at this moment (one - way conversation). By pressing ‘Pound’ key customer enables his voice flow to called party (two - way conversation). In case of ‘Pound’ key was not pressed during 30 seconds the call will be disconnected automatically. This feature helps to avoid disputable situations when customer tries to call and for any reason it fails but as a result he might be charged for some amount of money. Using this new feature customer will not be charged as billing counter starts only after he pushes ‘Pound’ as a reason when he is sure that connection has been successfully established.
Posted on June 3, 2013 by
We often hear about “VoIP services astonishing growth”, “internet telephony tremendous success” and “VoIP revolution”. Today we will try to be more objective, avoid these emotional epithets and take a look at the statistics. In this article, we gathered information from different sources (statistics agencies, market research groups and VoIP websites) and we should note that sometimes figures given in their reports considerably differ. Estimates of the total VoIP market vary greatly due to the problems of definition, and because of the different approaches in use. Quantifying the number of VoIP users, or minutes of traffic is not easy, as it is part of a general migration to IP-based services. What obvious however, is that the VoIP market is growing faster and faster all over the world in terms of subscribers, revenues and traffic. VoIP vs traditional telephony For example TMC experts say that the global VoIP services market grew 33% in 2008 to $30.8 billion. VoIP continues to develop as a technology and an offering. The services using IP-based networks have grown throughout the year on the basis of features, pricing and availability. The industry success is stimulated by the US Federal Communication Commission decision not to control or limit voice traffic over the Net, and the low price of these services. With low barriers to entry, competition is growing making companies differentiate services, improve quality and reduce prices. In spite of the prices decrease, the cost of VoIP allows the providers to continue generating the profit margin that traditional phone companies have enjoyed. This fact has stimulated them to cooperate with VoIP-companies. SNL Kagan reports that in the United States households increasingly replace landlines with VoIP. In the 2007 and 2008 the share of common carriers in home telephone market decreased from 90% to 74%. Experts predict a further 23% drop over the next five years. According to SNL Kagan it will be determinated by the progress of cheap cable VoIP that captured the attention of public. Specialists consider that 31.4 million USA households will use a VOIP as the main and the only home phone line by 2012. Landline operators will capture 26% of the home phone market within the same time, then stabilize with a market share of 27%, according to SNL Kagan’s ten-year outlook. Another source, Pike & Fischer’s Broadband Advisory Service, gives a bit different figures. It reports that need for VoIP services in the US will continue to increase over the next two years, and 8.5 million more Americans will sign-up for IP phone offerings within that time frame. The Pike & Fischer’s research forecasts a 14% growth rate for the VoIP market over the next five years, and predicts that 30 million US households will use some form of VoIP by the end of 2010. Europeans are also taking advantage of healthy competition in the communications sphere. Approximately a quarter of households have now given up their landline telephone subscriptions in favor of mobile phones and VOIP, with Finland (61%), Portugal (48%), and eastern Europe (39%) showing the highest number of “cord cutters.” VoIP is becoming more and more popular. It is used by 22% of households with internet connections. The number of VOIP-users is notably high in Latvia (58%), Lithuania (51%), the Czech Republic (50%), Poland (49%), and Bulgaria (46%). Consultancy Booz and Company says that in Great Britain an increasing of quantity internet users are going to utilise VoIP in their homes. As their study reveals, 44% of consumers are eager to use VoIP in the next six months. According to research firm Infonetics website «VoIP is going to reach an inflection point in which more traffic will go over VoIP than over circuit switch» in the not-so-distant future. The popularity of VoIP solutions grew by more than 30% through the course of 2008 and the technology's influence is likely to expand even further. The research finds that SIP trunking is the fastest developing segment of VoIP services. SIP trunking will hit an 89% compound annual growth rate from 2008 to 2013 – this trend driven mainly by cost. Analysts expect hosted UC services to take off as well, with worldwide revenue doubling between 2009 and 2013.